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Error Messages and Codes

This guide provides detailed information about error messages and codes you may encounter while using the platform. Each error includes the cause, solution, and additional troubleshooting steps to help you resolve issues quickly.

Authentication Errors​

AUTH001: Invalid Credentials​

Error Message: "Invalid email or password" Error Code: AUTH001

Cause: The email address or password entered is incorrect.

Solutions:

  1. Double-check your email address and password
  2. Ensure Caps Lock is not enabled
  3. Clear browser cache and cookies
  4. Try resetting your password

Additional Steps:

  • Verify your account is active and not suspended
  • Check if you're using the correct login URL
  • Contact support if issues persist

AUTH002: Account Locked​

Error Message: "Account temporarily locked due to multiple failed login attempts" Error Code: AUTH002

Cause: Too many failed login attempts have triggered account lockout.

Solutions:

  1. Wait 15-30 minutes for automatic unlock
  2. Check email for security notifications
  3. Contact support if lock persists beyond 30 minutes

Additional Steps:

  • Review recent login attempts for suspicious activity
  • Consider changing password once unlocked
  • Enable two-factor authentication for enhanced security

AUTH003: Session Expired​

Error Message: "Your session has expired. Please log in again." Error Code: AUTH003

Cause: User session has timed out due to inactivity or security policies.

Solutions:

  1. Log in again with your credentials
  2. Check "Remember me" option for longer sessions
  3. Clear browser cache if issues persist

Additional Steps:

  • Check session timeout settings in your preferences
  • Ensure browser cookies are enabled
  • Try a different browser if problems continue

AUTH004: Access Denied​

Error Message: "You don't have permission to access this resource" Error Code: AUTH004

Cause: User account lacks necessary permissions for the requested action.

Solutions:

  1. Contact your administrator to grant required permissions
  2. Verify your role and organization assignment
  3. Check if feature access is enabled for your account

Additional Steps:

  • Review your current permissions and roles
  • Request feature access through proper channels
  • Check organization settings and policies

Database and Data Errors​

DB001: Database Connection Error​

Error Message: "Unable to connect to database. Please try again later." Error Code: DB001

Cause: Temporary database connectivity issues or system maintenance.

Solutions:

  1. Refresh the page and try again
  2. Wait a few minutes and retry the operation
  3. Check system status page for maintenance notifications

Additional Steps:

  • Clear browser cache and cookies
  • Try a different browser or device
  • Contact support if issue persists for more than 30 minutes

DB002: Data Not Found​

Error Message: "The requested data could not be found" Error Code: DB002

Cause: The requested data has been deleted, moved, or doesn't exist.

Solutions:

  1. Verify the data ID or reference is correct
  2. Check if data has been moved to a different location
  3. Contact the data owner or administrator

Additional Steps:

  • Search for similar data using different criteria
  • Check data access permissions
  • Review recent data changes or deletions

DB003: Data Validation Error​

Error Message: "Data validation failed. Please check your input." Error Code: DB003

Cause: Input data doesn't meet validation requirements or format standards.

Solutions:

  1. Review the error details for specific validation issues
  2. Check data format and required fields
  3. Ensure all required information is provided

Additional Steps:

  • Review field requirements and format specifications
  • Check for special characters or formatting issues
  • Use the data validation guide for reference

File and Document Errors​

FILE001: File Upload Failed​

Error Message: "File upload failed. Please try again." Error Code: FILE001

Cause: Network issues, file size limits, or server problems during upload.

Solutions:

  1. Check internet connection stability
  2. Reduce file size if it exceeds limits
  3. Try uploading during off-peak hours

Additional Steps:

  • Verify file format is supported
  • Check available storage space
  • Try uploading smaller files first

FILE002: Unsupported File Type​

Error Message: "File type not supported. Please use a supported format." Error Code: FILE002

Cause: File format is not supported by the platform.

Solutions:

  1. Convert file to a supported format (PDF, DOCX, XLSX, etc.)
  2. Check the list of supported file types
  3. Contact support for additional format requests

Additional Steps:

  • Use online converters for file format changes
  • Ensure file is not corrupted
  • Check file extension matches actual format

FILE003: File Too Large​

Error Message: "File size exceeds maximum limit" Error Code: FILE003

Cause: File size exceeds platform upload limits.

Solutions:

  1. Compress or reduce file size
  2. Split large files into smaller parts
  3. Use file compression tools

Additional Steps:

  • Check maximum file size limits for your account
  • Consider using cloud storage links for large files
  • Contact support for large file upload assistance

FILE004: Document Processing Failed​

Error Message: "Document processing failed. Please try again." Error Code: FILE004

Cause: AI processing or document analysis encountered errors.

Solutions:

  1. Ensure document is clear and readable
  2. Check document format and quality
  3. Try reprocessing the document

Additional Steps:

  • Verify document is not corrupted
  • Check document resolution and clarity
  • Contact support if processing fails repeatedly

API and Integration Errors​

API001: API Connection Failed​

Error Message: "API connection failed. Please check your configuration." Error Code: API001

Cause: Unable to connect to external API or service.

Solutions:

  1. Check API credentials and authentication
  2. Verify API endpoints are accessible
  3. Check network connectivity

Additional Steps:

  • Review API configuration settings
  • Check API rate limits and quotas
  • Contact API service provider if needed

API002: Authentication Failed​

Error Message: "API authentication failed. Please check your credentials." Error Code: API002

Cause: Invalid or expired API credentials.

Solutions:

  1. Verify API key or token is correct
  2. Check if credentials have expired
  3. Generate new API credentials if needed

Additional Steps:

  • Review API authentication documentation
  • Check credential permissions and scope
  • Contact API provider for credential issues

API003: Rate Limit Exceeded​

Error Message: "API rate limit exceeded. Please try again later." Error Code: API003

Cause: Too many API requests in a short time period.

Solutions:

  1. Wait for rate limit reset period
  2. Reduce frequency of API calls
  3. Implement request throttling

Additional Steps:

  • Review API rate limiting policies
  • Optimize API usage patterns
  • Contact API provider for rate limit increases

Workflow and Automation Errors​

WF001: Workflow Execution Failed​

Error Message: "Workflow execution failed. Please check configuration." Error Code: WF001

Cause: Workflow encountered errors during execution.

Solutions:

  1. Check workflow configuration and settings
  2. Verify all required data is available
  3. Review workflow logs for specific errors

Additional Steps:

  • Check workflow dependencies and prerequisites
  • Verify user permissions for workflow execution
  • Contact support for workflow debugging

WF002: Task Assignment Failed​

Error Message: "Task assignment failed. Please try again." Error Code: WF002

Cause: Unable to assign task to specified user or team.

Solutions:

  1. Verify user is active and has required permissions
  2. Check team assignment and organization structure
  3. Ensure task requirements are met

Additional Steps:

  • Review user roles and permissions
  • Check task configuration and requirements
  • Contact administrator for assignment issues

WF003: Automation Trigger Failed​

Error Message: "Automation trigger failed. Please check conditions." Error Code: WF003

Cause: Automation trigger conditions were not met or encountered errors.

Solutions:

  1. Check trigger conditions and configuration
  2. Verify data meets trigger requirements
  3. Review automation logs for specific issues

Additional Steps:

  • Test trigger conditions manually
  • Check data quality and completeness
  • Review automation schedule and timing

Report and Analytics Errors​

RPT001: Report Generation Failed​

Error Message: "Report generation failed. Please try again." Error Code: RPT001

Cause: Unable to generate report due to data or template issues.

Solutions:

  1. Check if required data is available
  2. Verify report template configuration
  3. Try generating report with different parameters

Additional Steps:

  • Review data completeness and quality
  • Check report template compatibility
  • Contact support for template issues

RPT002: Insufficient Data​

Error Message: "Insufficient data to generate report" Error Code: RPT002

Cause: Not enough data available to generate the requested report.

Solutions:

  1. Add more data to meet report requirements
  2. Adjust report parameters or date ranges
  3. Use alternative report templates

Additional Steps:

  • Check data sources and connections
  • Verify data filters and criteria
  • Review report requirements and specifications

RPT003: Export Failed​

Error Message: "Report export failed. Please try again." Error Code: RPT003

Cause: Unable to export report in requested format.

Solutions:

  1. Try different export formats (PDF, Excel, Word)
  2. Check browser download settings
  3. Clear browser cache and try again

Additional Steps:

  • Verify export format is supported
  • Check available disk space
  • Try exporting smaller reports first

Performance and System Errors​

PERF001: Request Timeout​

Error Message: "Request timed out. Please try again." Error Code: PERF001

Cause: Request took too long to complete and timed out.

Solutions:

  1. Try the operation again
  2. Reduce data scope or complexity
  3. Try during off-peak hours

Additional Steps:

  • Check internet connection stability
  • Close other browser tabs and applications
  • Contact support if issues persist

PERF002: System Overload​

Error Message: "System is currently experiencing high load. Please try again later." Error Code: PERF002

Cause: System is under heavy load and cannot process requests.

Solutions:

  1. Wait a few minutes and try again
  2. Try during off-peak hours
  3. Reduce request complexity

Additional Steps:

  • Check system status page for updates
  • Monitor system performance indicators
  • Contact support for persistent issues

PERF003: Memory Limit Exceeded​

Error Message: "Memory limit exceeded. Please reduce data scope." Error Code: PERF003

Cause: Request requires more memory than available.

Solutions:

  1. Reduce data scope or date ranges
  2. Apply filters to limit data volume
  3. Use pagination for large datasets

Additional Steps:

  • Optimize queries and data requests
  • Use summary reports for large datasets
  • Contact support for data optimization

Security and Access Errors​

SEC001: Unauthorized Access​

Error Message: "Unauthorized access attempt detected" Error Code: SEC001

Cause: Security system detected suspicious access attempt.

Solutions:

  1. Verify you're using the correct login credentials
  2. Check if your account has been compromised
  3. Contact support immediately

Additional Steps:

  • Review recent account activity
  • Change password if suspicious activity detected
  • Enable two-factor authentication

SEC002: Session Security Violation​

Error Message: "Session security violation detected" Error Code: SEC002

Cause: Session security policies were violated.

Solutions:

  1. Log out and log back in
  2. Clear browser cache and cookies
  3. Try a different browser or device

Additional Steps:

  • Check for multiple browser sessions
  • Review session timeout settings
  • Contact support if issues persist

SEC003: Data Access Violation​

Error Message: "Data access violation detected" Error Code: SEC003

Cause: Attempted to access data without proper permissions.

Solutions:

  1. Verify you have permission to access the data
  2. Contact administrator for access requests
  3. Check organization and role assignments

Additional Steps:

  • Review current permissions and roles
  • Request proper access through channels
  • Contact support for access issues

Mobile and Responsive Errors​

MOB001: Mobile Compatibility Error​

Error Message: "This feature is not available on mobile devices" Error Code: MOB001

Cause: Feature is not supported on mobile devices.

Solutions:

  1. Use desktop or laptop computer
  2. Try mobile-optimized alternative features
  3. Contact support for mobile feature requests

Additional Steps:

  • Check mobile app for feature availability
  • Use responsive web interface
  • Review mobile compatibility guide

MOB002: Touch Interface Error​

Error Message: "Touch interface error. Please try again." Error Code: MOB002

Cause: Touch interface encountered errors or conflicts.

Solutions:

  1. Refresh the page and try again
  2. Check touch gestures and interactions
  3. Try different touch actions

Additional Steps:

  • Update mobile browser to latest version
  • Check device touch sensitivity settings
  • Try different mobile browsers

Getting Help with Errors​

Error Reporting​

When reporting errors to support, include:

  1. Error Details

    • Complete error message
    • Error code (if available)
    • Steps to reproduce the error

  2. System Information

    • Browser type and version
    • Operating system
    • Device information (for mobile)

  3. Context Information

    • What you were trying to do
    • When the error occurred
    • Any recent changes or updates

Error Prevention​

To minimize errors:

  1. Keep Systems Updated

    • Update browsers regularly
    • Install security updates
    • Use supported software versions

  2. Follow Best Practices

    • Use supported file formats
    • Follow data entry guidelines
    • Respect system limits and policies

  3. Regular Maintenance

    • Clear browser cache regularly
    • Update passwords periodically
    • Review account settings

Support Resources​

For additional help with errors:

  • Error Code Lookup: Search error codes in this guide
  • System Status: Check system status page for known issues
  • Support Documentation: Review troubleshooting guides
  • Community Forum: Search for similar error discussions
  • Contact Support: Reach out for personalized assistance

This error message guide covers the most common errors you may encounter. For errors not covered here or for persistent issues, please contact our support team with the complete error details.